FAQ

Please email us at info@orthovital.co with your order number as soon as possible if you wish to cancel your order.

We will then check in our warehouse if your order has already been processed or if a cancellation is still possible.

If the cancellation is possible, you will of course receive a refund. The refund will be processed through your previously used payment method.

All our customers automatically receive an order confirmation after placing an order.

If you still have not received an order confirmation, there is a very simple reason. There must have been a small error when typing in your data. But this is not a problem.

Just send our support an email to info@orthovital.co, they will take care of your request as soon as possible and give you a feedback if your order was successful.

Of course you can also change your data directly.

We usually pack everything in one package.

However, if a product is missing, please contact our customer support and we will do our best to find a customer-oriented solution.

Changing the order is only possible if it has not yet been processed and shipped.

Please contact our support team as soon as possible. Our support team will take care of each problem individually.

The mail address is:
info@orthovital.co

Our products usually arrive within 7-14 business days (Saturday, Sunday & holidays are not business days) from the date of order. The duration is divided into two parts:

After receiving your order, your order will be processed first, this usually takes 2-4 days.
After that your order will be shipped. Here it can take another 3-8 days until your shipment is delivered.

Of course, in exceptional cases (Covid) it may take a little longer, but we are working at full speed to ensure a fast and smooth processing.

We not only value quality in terms of production. No, also with the dispatch we attach importance to it!

That is why we ship our orders only with reputable shipping companies.

Yes, once your order has been shipped by us, you will receive an email from us with a tracking number and tracking link.

If your order was delivered according to the tracking number, but you did not receive the shipment personally, please check the tracking again.

You can see from the tracking if your shipment was dropped off at a certain location or if your shipment was possibly delivered to a neighbor.

If you still can't find your shipment, just contact us at info@orthovital.co and we will make sure that you receive your order as soon as possible.

You can pay with all common payment methods: PayPal, credit card, Transfer, GooglePay, ApplePay.

After your order you will automatically receive an invoice from us by email.

If this is not the case, you can simply send us a short email to info@orthovital.co with your order number. We will then send you the desired invoice for your order.

If you want to return something, please write a message to our support team first.

Someone from our team will take care of your request as soon as possible.

The mail address is:
info@orthovital.co

All our items are individually produced to order for you, so returns are very detrimental to our young company.

However, the satisfaction of our customers is very important to us. For this reason, you can of course return your order within 30 days after receipt.

Since we are still a young startup, please understand that we cannot cover the costs of a return.

To register a return you can just send an email to info@orthovital.co.

Once we receive your return, we will refund you the purchase amount.

Please note that the processing of your return may take 7-10 business days after receipt.

You do not need to do anything else for your refund.

Once we have received and processed your return, you will be conveniently refunded via the payment method you used.